Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Software Engineering Manager

Role Summary

The Software Engineering Manager is a hands‑on technical leader responsible for driving the design, development, and delivery of core software platforms for an Embrace Pet Insurance. This role leads software engineers while remaining actively engaged in architecture, code reviews, cloud design, and DevOps practices across policy administration systems, claims processing platforms, web applications, and mobile applications.

This position requires expertise in Microsoft Azure and .NET/C#, combined with strong people leadership. The Software Engineering Manager sets technical direction, enforces engineering standards, and directly contributes to solving complex technical challenges while ensuring predictable, high‑quality delivery.

Key Responsibilities

Hands‑On Technical Leadership

• Actively participate in solution design, architectural decisions, and technical problem solving
• Perform and guide code reviews across backend, frontend, and integration layers
• Partner with senior engineers on complex features, performance issues, and production support
• Remain current and hands‑on with the Azure platform, .NET/C# stack, Microsoft Dynamics and development tooling

Team Leadership & Execution

• Lead and mentor multiple software developers and senior engineers, setting clear technical and delivery expectations
• Balance hands‑on contribution with people leadership, including 1:1s, performance management, and coaching
• Serve as an escalation point for technical blockers, delivery risks, and production issues

Application & Platform Ownership

• Oversee development and ongoing enhancement of:

  • Policy Administration System
  • Claims Processing System
  • Customer‑facing web applications
  • Mobile applications

• Ensure platforms are secure, scalable, resilient, and aligned with insurance business needs

• Drive modernization efforts while managing technical debt and platform stability

• Responsible for delivering prioritized projects that align with company goals

DevOps, CI/CD & Engineering Standards

• Actively oversee and improve CI/CD pipelines using Azure DevOps and Azure Pipelines

• Champion automation, testing strategies, deployment consistency, and environment management

• Define, document, and enforce engineering standards for:

  • Coding practices
  • Testing and quality
  • Cloud and security patterns
  • DevOps workflows

Agile Delivery & Stakeholder Collaboration

• Work closely with Product, Policy, Claims, and Operations teams to translate business needs into technical solutions
• Participate in sprint planning, backlog refinement, and delivery execution using Jira
• Communicate technical tradeoffs, risks, and timelines clearly to business and technology leadership

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience
• Deep, hands‑on experience with Microsoft Azure cloud development
• Extensive hands‑on experience with .NET / C# development
• 5+ years of experience leading software development teams, while remaining technically active
• Strong experience with Azure DevOps, including CI/CD pipeline design and management
• Proven experience working in Agile environments using Jira or ADO
• Solid expertise with SQL Server, data modeling, and performance tuning
• Strong communication skills with the ability to explain complex technical concepts clearly

Preferred Experience

• Direct experience supporting insurance platforms, particularly policy administration or claims systems
• Experience integrating or working with Microsoft Dynamics CRM / Dynamics 365
• Experience guiding front‑end development for web and mobile applications
• Background in cloud modernization or refactoring legacy systems
• Familiarity with security, compliance, and governance in regulated environments
• Experience leading by example in organizations transitioning toward stronger engineering standards

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

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