The Role
We are looking for a versatile IT & Business Technology Specialist who will serve as our in-house technology expert. This role reports directly to the CEO and has a high-impact, high-visibility scope across every department.
This is ideal for someone who loves solving problems with technology, enjoys wearing multiple hats, and wants to make a measurable impact in a fast-growing company.
Key Responsibilities:
Business Intelligence & Reporting
- Design, build, and maintain Power BI dashboards for hotel portfolio performance, revenue tracking, rate code analysis, and client reporting
- Create automated reporting systems that pull data from multiple sources (PMS systems, OTAs, CRM) into actionable insights
- Develop KPI tracking dashboards for internal team productivity and client-facing performance metrics
- Build ad-hoc reports and data visualizations as requested by leadership
IT Administration & Platform Management
- Administer and optimize our Microsoft 365 environment including Exchange Online, Teams, SharePoint, and OneDrive
- Manage Zoho suite (Zoho People, Zoho CRM, Zoho Desk) configuration, customization, and troubleshooting
- Handle Google Workspace administration as needed for client-facing operations
- Manage user accounts, permissions, security policies, and license allocations across all platforms
- Troubleshoot email deliverability issues, DNS/SPF/DKIM/DMARC configurations, and connectivity problems
- Serve as the go-to person for all technology-related questions and issues from staff
Automation & Workflow Optimization
- Design and implement workflow automations using tools such as Power Automate, Make.com (Integromat), Zapier, or similar platforms
- Automate repetitive tasks across departments including data entry, report generation, notifications, and client onboarding processes
- Integrate disparate systems to create seamless data flows between CRM, PMS, email, and reporting tools
- Identify and eliminate manual bottlenecks in day-to-day operations through technology solutions
Technology Strategy & Implementation
- Evaluate, recommend, and implement new software tools and technologies to improve team productivity
- Lead technology migration projects (e.g., email platform migrations, CRM transitions, new tool rollouts)
- Create training materials and conduct sessions to drive technology adoption among team members
- Maintain documentation for all systems, processes, and standard operating procedures
- Stay current with emerging technologies, particularly AI tools and automation platforms, and recommend practical applications
Must Have
- 3+ years of hands-on experience in IT support, business systems administration, or a similar technology-focused role
- Advanced proficiency in Power BI including DAX formulas, data modeling, and creating interactive dashboards from scratch
- Strong working knowledge of Microsoft 365 administration (Exchange, Teams, SharePoint, Azure AD basics)
- Experience with at least one automation platform (Power Automate, Make.com, Zapier, or equivalent)
- Familiarity with Zoho suite products (CRM, People, Desk) or ability to learn quickly
- Solid understanding of email infrastructure (DNS, SPF, DKIM, DMARC, email deliverability)
- Excellent problem-solving skills and ability to independently research and resolve technical issues
- Strong English communication skills (written and verbal) for collaborating with US-based team and clients
Job Type: Full-time
Pay: ₹40,000.00 - ₹80,000.00 per month
Benefits:
Work Location: Remote