IT Manager

Role: IT Manager

Salary: £55,000 - £60,000

Location: Deeside, CH5

Benefits Package: Private Health Insurance, Life Assurance,

Enhanced Annual Leave, Enhanced Pension Contributions

The Opportunity:

Reacta Healthcare is recruiting for an IT Manager to take end-to-end ownership of IT operations, infrastructure and business systems within a GMP-regulated pharmaceutical manufacturing environment. As the sole onsite IT lead, youll have broad accountability for day-to-day service, compliance and site technology delivery, working closely with trusted third-party partners for specialist support. Reporting to the Financial Controller, you will play a key role in improving resilience, enabling operational continuity, and shaping Reactas longer-term digital strategy.

Key Accountabilities include:

• End-user Support: onboarding/offboarding, device setup/troubleshooting, replacement, decommissioning, and management of end user devices through Microsoft Intune
• Administration of Windows domain and modern workplace platforms (SharePoint, Microsoft Teams)
• Operate telephony and unified communications platforms.
• Act as system administrator for core applications such as ERP, eQMS, CRM, laboratory systems.
• Ensure reliability, availability and security of all IT infrastructure (networks, cloud services, endpoints). Technologies in use are Cisco, Meraki, Hyper V, Windows Server, Microsoft Azure.
• Own disaster recovery, backup and restore processes; conduct IT risk assessments and vendor due diligence; monitor and maintain services to meet operational and compliance needs.
• Support data integrity and GxP compliance; participate in computer system validation lifecycle and regulatory adherence
• Maintain accurate and auditable software asset records.
• Manage and monitor third-party IT vendors to ensure service quality and contractual compliance
• Support IT budget adherence and cost control (run costs, renewals, forecasting, project spend)
• Contribute to delivery of Reactas digital transformation strategy and lead key infrastructure/technology projects.

Essential Skills, Qualifications and Experience

• Extensive IT experience within pharmaceutical, biotech, medical devices or scientific environments.

• Strong problem-solving, IT risk assessment, and technical documentation skills.

• Experience supporting laboratory and manufacturing computerised systems (e.g., LIMS, CDS, MES, EBR, eQMS).

• Experience with ERP systems (e.g., Oracle NetSuite, Microsoft Dynamics 365 Business Central, or equivalent).

• Ability to interpret regulatory requirements and translate them into practical IT and system controls.

  Desirable Skills, Qualifications and Experience

• Good understanding of relevant regulations and guidelines, including 21 CFR Part 11 and EU Annex 11.

• Demonstrable experience supporting computer system validation (CSV)

• Knowledge of Microsoft SQL Server and the Microsoft data & analytics ecosystem (e.g., Power BI, Fabric).

• Experience with Microsoft Power Automate or workflow automation tools.

• Relevant Microsoft administrator certification and evidence of ongoing CPD.

• Relevant network administrator certification (such as CCNA or JNCIA).

Reacta Healthcare are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all individuals regardless of background and experiences. If you require any adjustments during the recruitment process, please let us know and well do our best to support you.