Sandvik
First interface to customer to provide world class customer service to both existing and prospective customers.
At Sandvik Coromant, our expertise is based on a profound understanding of the realities of doing business in our industry, and with a strong focus on customer experience and new industry trends, we’re ready for the demands of tomorrow’s manufacturing.
To be prepared for this, and to ensure that our expertise is aligned with our customer needs, we’re now looking for a talented Sales Support Associate for Middle East and Africa m**arkets. It is a temporary contract for a period of 7 months.
Your challenge
In this position, your overall mission is to provide world class customer service experience to both existing and prospective customers.
You take full ownership of the order-to-delivery process, securing the execution of commercial support to fulfill customer’s satisfaction’s expectations.
You act as the first interface with customers handling calls and emails to collect requests, queries and enquiries, building and maintaining excellent customer relationships to achieve sales objectives and improve the sales efficiency.
You manage the order entry process and handle possible enquiries through Sandvik Coromant integrated systems as EBP, MS Dynamics, and our Case Management System, enhancing our digital environment by efficiently adopting our applications and database and acting as an ambassador for their proper usage.
Amongst the possible queries you support the business with offers, quotations and stock availability information for standard products, secure data quality within our systems, monitor order progress, and secure billing and delivery activities, and related administration.
Your character & skills:
We’re looking for someone with a Customer Service experience or aptitude gained in cooperating with the export countries, ideally in a global manufacturing or/and SSC/BPO industry.
You know how to create relationships and communicate positively and effectively with internal and external Industrial Customers, with a positive, problem-solving mindset and approach. Process transition experience will be an additional asset.
You have a disposition in digital applications, with good experience and skills in ERP system SAP and Microsoft 365. Microsoft Dynamics CRM knowledge welcomed
B2/C1 English required
Other languages (French and/or Spanish) will be a great additional asset
We place great value on your personal qualities. You encourage improvements and deliver results, you bring an inclusive perspective and you’re open minded, exploring different perspectives.
At Sandvik Coromant, we strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business, and our customers. We’re looking forward to meeting you!
Hiring Location: Katowice, Pukowca 7
We offer:
Possibility to join a newly created organization
Attractive salary and benefits package: