Requisition Number: 49213
Job Location: Singapore, SGP
Work Type: Hybrid Working
Employment Type: Permanent
Posting Start Date: 20/02/2026
Posting End Date: 06/03/2026
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Job Summary
- Oversee CRM implementation for CRM product globally for CIB (Corporate & Institutional Banking) in line with CRM Roadmap for CIB.
- Be the catalyst between technology, business and architecture/governance to facilitate the requirement closure and solutioning.
- Work with business stakeholders to understand AI use cases in CRM Space.
- Drive AI-infused capabilities using Microsoft Co-Pilot, AI Builder, and Azure AI Services to enhance sales productivity, client insights, and automation.
- Oversee solution architecture and integrations with other banking systems, data warehouses, customer data platforms, and reporting dashboards.
- Manage vendor and partner relationships to ensure high-quality delivery within timelines and budgets.
- Govern change management, user adoption, and training strategies for CRM transformation programs.
- Ensure enterprise-grade compliance, security, and data governance controls in solution rollouts.
- Act as thought leader, driving innovation in CRM-enabled sales strategies and client engagement models in the banking sector.
Key Responsibilities
Strategy
- Building partnerships and working collaboratively with others to meet shared objectives
Business
- Building partnerships and working collaboratively with others to meet shared objectives
Regulatory and Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Our Ideal Candidate
- 15+ years of experience in CRM solution delivery and technology implementation.
- This role requires a blend of deep technical expertise, strong business domain knowledge in banking CRM, AI-aided solutions, and proven leadership in enterprise-scale technology programs
- Hands-on experience with AI solutions like Microsoft Co-Pilot, AI/ML-enabled CRM capabilities, Conversational AI, and automation frameworks.
- SME level knowledge in CIB CRM demonstrating leadership in CIB CRM Solutions.
- Proven expertise in CRM platforms like Microsoft Dynamics 365 for Sales and Marketing, with end-to-end implementation experience in corporate & institutional banking.
- Solid understanding of Corporate & Institutional Banking processes including client onboarding, relationship management, sales pipeline, credit/deal structuring, and compliance.
- Must have overall of technology experience in banking technology and proven credentials of delivering world class engineering solutions.
- Strong experience in solutions architecture, systems integration, and delivering complex enterprise CRM programs.
- Prior leadership experience managing cross-functional delivery teams and multi-vendor engagements.
- Familiarity with data governance, security, and regulatory requirements in banking (KYC, AML, Basel, GDPR etc.).
- Excellent stakeholder engagement, solutioning, and communication skills with the ability to influence senior business leaders.
- Must have minimum a bachelor’s degree in computer science, engineering, or equivalent discipline, he/she must have relevant experience fulfilling responsibilities of the position. Relevant industry certifications are an added plus.
Role Specific Technical Competencies
- Microsoft Dynamics 365 certifications (CRM Functional Consultant, Solution Architect).
- Experience with Azure AI, Power Platform (Power BI/Power Apps/Power Automate).
- Knowledge of API-first integration architectures, customer data platforms, and analytics in financial services.
- Experience working in large-scale banking or financial services digital transformation programs
- Hands-on experience on CRM Platforms like MS Dynamics and Databases like SQL and Oracle/Postgress.
- Exhibit hands-on on various NFRs – Non-Functional Requirements implementation
- DevOps Tools and CI/CD Processes – ADO, Jira, Bit Bucket, etc
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers