Top 3 reasons to join us
- International and dynamic working environment
- Enjoy the freedom and flexibility of a hybrid work
- A career, not a job
Job description
The Business Analyst plays a key role in enhancing overall business efficiency by translating requirements into practical system solutions. The role focuses on implementing and optimizing Microsoft Dynamics 365 CRM and Finance & Operations (FO), ensuring the systems fully support business needs and process improvements across departments. The ideal candidate must have strong experience in the travel/tourism industry, particularly within Operations, Guide, and Fleet Management, and at least 5 years of experience implementing D365 CRM & FO. This position supports Discova’s ongoing digital-transformation initiatives by aligning technology capabilities with business objectives and driving process excellence across business functions.
JOB SPECIFICATIONS
- Act as a liaison between business units and technical teams, ensuring smooth communication and effective delivery.
- Gather, document, and validate business requirements for system projects, particularly D365 CRM & FO. Collaborate with cross-functional teams to ensure needs are met.
- Analyze and document business workflows across departments such as Operations, Guide, and Fleet Management. Identify opportunities for improvement and system optimization.
- Training and support.
Your skills and experience
- Proven experience as a Business Analyst role.
- Minimum 5 years of experience in Microsoft Dynamics 365 CRM & FO implementation.
- Must have hands-on experience in the travel/tourism industry, especially in Operations, Guide Management, and Fleet Management.
- Strong ability to document requirements and translate them into technical specifications.
- Experience in user acceptance testing (UAT) and system-migration projects.
- Excellent communication and stakeholder-management skills.
- Strong analytical and problem-solving abilities.
Why you'll love working here
Work Perks! - What’s in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
- Have fun: At the heart of everything we do at Discova is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising.
- Attractive leave policies for employees.