UNIUNI
About UniUni
UniUni is a late-stage last-mile logistics company moving millions of parcels across the United States and Canada for some of the largest e-commerce platforms in North America. Our technology is cloud-native on AWS, our corporate stack runs predominantly on Microsoft, and we hold an active ISO 27001 certification and SOC 2 Type II attestation. This role reports to the Head of Platform and is based in North America (remote with periodic travel to UniUni hubs).
About the role
This is a hands-on management role. You will lead a small team of 1 to 3 IT analysts and administrators, and you will also be in the queue. You will close tickets, build and ship laptops, configure Intune policies, and write runbooks alongside the people you manage. We are not looking for a manager who has stepped away from the keyboard.
In scope: corporate users in North America, their devices, their identities, and the SaaS they use.
What you'll do
Identity, Devices, and Endpoints
Own UniUni's Entra ID tenant: user lifecycle, group strategy, conditional access policies, MFA enforcement, and privileged access controls.
Manage the corporate device fleet through Intune, including enrollment, configuration baselines, compliance policies, OS patching, and application deployment for both Windows and macOS.
Operate Microsoft Defender for Endpoint across the corporate fleet, including alert triage, response coordination, and continuous improvement of detection coverage.
Run a tight, well-documented joiner-mover-leaver process across identity, devices, and SaaS in partnership with HR and security.
Microsoft 365 and Productivity
SaaS, Procurement, and Access
Help Desk and Operations
Partnership and Compliance
Qualifications
10+ in corporate IT, with at least 5 years in a hands-on team lead or manager role at a company with 200 or more employees.
Deep, hands-on operational experience across the Microsoft stack: Entra ID, Intune, Microsoft 365, and Defender.
Comfortable managing both Windows and macOS at fleet scale through MDM.
Strong identity and access fundamentals: SSO (SAML 2.0, OpenID Connect), MFA, conditional access, RBAC, and privileged access.
Track record of running a help desk that employees actually like, with clear SLAs and tight feedback loops.
Experience operating in a SOC 2 or ISO 27001 environment, including producing IT evidence and supporting audits.
Comfortable with light scripting and automation (PowerShell, Bash, or similar) to eliminate repetitive work.
Genuinely service-minded. You measure yourself by how well your colleagues can do their jobs, not by how busy your team looks.
A direct, calm communicator who handles incidents, frustrated users, and executive escalations with the same steady hand.
Nice to Have
Why This Role
This is a hands-on management role with end-to-end ownership of corporate IT at a late-stage company that takes security and compliance seriously. You will report to the Head of Platform, partner closely with security, and have the autonomy to set the standard for how IT runs at UniUni. Your work will be visible to every employee, every day, in whether their tools just work.