Executive Director - Client Solutions & Customer Insights - Payments

JOB DESCRIPTION

Do you have a passion for technology, a consultative sales approach, and a proven track record in SaaS or data analytics sales? If so, you've found the right team!

As a Client Solution Specialist Director of Customer Insights within the Commercial Banking Payments team, you will lead the promotion of our cutting-edge Customer Insights subscription software platform. This platform utilizes advanced data analytics to empower businesses to enhance customer-centricity, accelerate growth, and make well-informed strategic decisions.

Job Responsibilities

• Identify, prospect, and engage potential clients across various industries to promote the Customer Insights subscription platform.
• Conduct needs assessments and deliver compelling product demonstrations tailored to client business objectives.
• Build and maintain strong relationships with decision-makers, including Marketing, Analytics, Real Estate, and C-level executives.
• Manage the full sales cycle from lead generation, qualification, proposal, negotiation, to closing.
• Collaborate with internal teams (Product, Customer Success, Analytics) to ensure seamless onboarding and client satisfaction.
• Stay current on industry trends, competitive landscape, and product enhancements to effectively position the software’s value.
• Achieve and exceed sales targets and performance metrics.

Required Qualifications, Capabilities, And Skills

• Minimum 10 years of experience promoting and implementing data analytics-driven software platforms, with a proven ability to drive customer-centric solutions, business growth, and strategic decision-making within the financial services, consumer banking, or payments industry.
• 3+ years of experience in B2B sales, in SaaS, data analytics, or technology solutions.
• Strong understanding of data analytics and its application in driving business growth and customer centricity.
• Excellent communication, presentation, and negotiation skills.
• Proven ability to manage complex sales cycles and build lasting client relationships. Self-motivated, goal-oriented, and able to work independently and as part of a team.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.