Senior Manager, Customer Insights

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Marketing

Job Sub Function:

Marketing Insights & Analytics

Job Category:

People Leader

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson MedTech Surgery is currently recruiting for a Senior Manager Customer Insights to be located in Raritan, NJ.

Johnson & Johnson MedTech Surgery has made significant contributions to surgery for more than 60 years from creating the first sutures, to revolutionizing surgery with minimally invasive procedures. Our continuing dedication to Shape the Future of Surgery is built on our commitment to help address the world's most pressing health care issues and improve and save more lives. Through JJMT Surgery’s surgical technologies and solutions including sutures, staplers, energy devices, trocars and hemostats and our commitment to treat serious medical conditions like obesity and cancer worldwide, we deliver innovation to make a life-changing impact.

The Senior Manager, Customer Insights is responsible for owning the Biosurgery platform customer insights strategy, including management of primary and secondary market research and market analytics within the Global Strategic Insights (GSI) team. This role serves as the insights representative on the Biosurgery platform team and a key partner to Global Strategic Marketing and cross-functional stakeholders. The Senior Manager will set and manage an integrated insights roadmap and proactively recommend tools, methodologies, and data sources to address strategic and tactical marketplace understanding needs. This role is accountable for translating research and analytics into clear, executive-ready implications and recommendations that drive decisions across pipeline strategy, portfolio prioritization, customer segmentation, value proposition, positioning, and launch readiness.

Responsibilities:

• Own the Biosurgery platform insights strategy and integrated annual/rolling learning plan (primary research, secondary data, competitive intelligence, and forecasting) aligned to key business priorities and decision timelines.

• Lead the end-to-end design and execution of primary market research initiatives, including business problem framing, methodology selection, instrument design, sampling strategy, vendor oversight, analysis, and synthesis

• Translate complex, multi-source data into clear insights, implications, and recommendations, delivering executive-ready storylines that inform key decisions and drive action.

• Lead initiatives to identify unmet needs, emerging trends, customer behaviors, and competitive dynamics; synthesize findings into decision frameworks that inform pipeline, portfolio prioritization, positioning, and launch readiness

• Demonstrate an ability to influence multiple stakeholders, including senior management to ensure a data driven, insight approach to key business decisions and maximum impact thereof

• Support platform business partners in:

  • New Product opportunities through development and execution of learning plans, including needs identification, opportunity assessment, and forecasting.
  • Lead the design and execution of comprehensive market research initiatives to identify unmet needs, emerging trends, customer behaviors, and competitive landscapes, providing strategic insights that inform key business decisions.
  • Use modeling techniques to develop robust forecasting models, incorporating market dynamics, economic indicators, and internal data sources to enhance accuracy and reliability of sales and revenue projections for new product launches, market and share reporting, and long-range financial planning.
  • Proactively execute and deliver fact-based insights and analytics programs to address priority business needs and opportunities.

• Ensure on-time, on-budget, high-quality execution of insight & forecasting activities.

• Champion a culture of continuous improvement by implementing and refining processes, fostering innovation, and encouraging cross-functional collaboration, ensuring that all team initiatives are optimized for efficiency, effectiveness, and alignment with organizational goals.

Qualifications:

• BS/BA in business, marketing, statistics, mathematics, or related field is required; MBA or MS or other advanced degree is preferred
• A minimum of seven (7) years of progressive experience in primary market research, secondary market research, forecasting, strategic insights, business analytics, or a related field is required
• Experience in the medical device, medical technology, hospital specialty, or healthcare field is required
• Knowledge and experience designing and executing primary marketing research, including questionnaire design, methodology selection, and learning plan development is required
• Experience in end-to-end vendor and project management, including drafting RFPs, evaluating proposals, negotiating scope, managing timelines and budgets, and overseeing data quality
• Experience in holistic strategy execution, seeing the big picture, integrating market, competitive, and primary research data into clear direction, driving cross functional alignment through influence is required
• Thorough working knowledge and experience with forecasting market performance and/or product/services revenue for up to a minimum of three years into the future is required; Excel proficiency is required
• Proven track record of working in a matrix environment where a high degree of collaboration is required
• Knowledge of and experience with secondary market research tools (eg DRG, Premier, Health Verity, Provider databases) and techniques is preferred
• Excellent verbal and written communication skills, proficiency in Microsoft PowerPoint, Excel, and WORD are required
• This positions is hybrid (3 days onsite weekly)
• May require up to 20% travel (domestic and international)

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([email protected]) or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Analytical Reasoning, Big Data Management, Brand Positioning Strategy, Business Data Analysis, Competitive Landscape Analysis, Cross-Functional Collaboration, Customer Analytics, Customer Intelligence, Data Analysis, Developing Others, Execution Focus, Financial Analysis, Inclusive Leadership, Industry Analysis, Innovation, Leadership, Marketing Insights, Market Knowledge, Operational Excellence, Performance Measurement, Team Management

The anticipated base pay range for this position is :

$122,000.00 - $212,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits