About AccessOrange
AccessOrange helps organizations work smarter with Microsoft cloud solutions, including Microsoft 365, Azure, IT support, security monitoring, and business productivity solutions.
We are growing our managed services team and are looking for a hands-on Cloud Support Engineer with experience in Microsoft Azure, Microsoft 365, and general IT support. This role is ideal for someone who enjoys troubleshooting, supporting customers, improving cloud environments, and working with Microsoft technologies in real-world business environments.
About the role
As our Cloud Support Engineer, you will support AccessOrange customers across Microsoft Azure, Microsoft 365, and general IT environments.
A key part of the role will be helping us deliver Azure Managed Services, including Azure monitoring, troubleshooting, backup checks, patching, Defender for Cloud, Microsoft Sentinel alert triage, and customer reporting. You will also assist with Microsoft 365 support, user administration, service health monitoring, endpoint support, and general IT troubleshooting when needed.
This is a hands-on operational role. We are not looking for someone who only wants to design architecture. We need someone who can investigate issues, take ownership of tickets, communicate clearly with customers, document solutions, and help improve our support processes.
Key responsibilities
- Monitor and support customer Azure environments, including virtual machines, storage, networking, backup, security, and related services.
- Review and respond to alerts from Azure Monitor, Microsoft Defender for Cloud, Microsoft Defender XDR, and Microsoft Sentinel.
- Triage security alerts, classify severity, investigate issues, recommend containment actions, and escalate when needed.
- Perform Azure backup monitoring, backup failure investigation, restore testing coordination, and related reporting.
- Assist with Azure patching, configuration management, security hardening, and operational health checks.
- Support Microsoft 365 administration, including users, licenses, Exchange Online, Teams, SharePoint, OneDrive, and service health issues.
- Assist with Entra ID, MFA, Conditional Access, permissions, mailbox access, groups, and related tenant administration.
- Handle L1/L2 support tickets professionally and communicate updates clearly to customers.
- Prepare support notes, runbooks, monthly reports, incident summaries, and technical documentation.
- Coordinate with Microsoft support or other vendors when escalation is required.
- Work with the service manager and support team to improve processes, checklists, monitoring, and customer service quality.
Required experience
- 3+ years of experience in IT support, cloud support, infrastructure support, or managed services.
- Hands-on experience supporting Microsoft Azure environments.
- Good understanding of Azure virtual machines, networking, storage, backup, monitoring, and security basics.
- Experience administering Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
- Familiarity with Microsoft Defender, Azure Monitor, Log Analytics, or Microsoft Sentinel.
- Strong troubleshooting skills and the ability to work independently on support tickets.
- Good customer communication skills, both written and verbal.
- Ability to document work clearly and follow operational processes.
- Comfortable working in a managed services or customer-facing support environment.
Nice to have
- Experience working for an MSP or IT managed services provider.
- Experience with Microsoft Sentinel incident triage, analytics rules, connectors, workbooks, or playbooks.
- Experience with Defender for Cloud, Defender for Endpoint, Defender XDR, or Microsoft Secure Score.
- Experience with Intune, device compliance, endpoint management, or security baselines.
- Experience with Azure Firewall, VPN Gateway, Application Gateway, NSGs, Key Vault, or Azure SQL.
- Experience preparing customer-facing reports or security evidence packs.
- English and Chinese language capability.
Certifications
The following certifications are helpful but not mandatory:
- Microsoft Certified: Azure Administrator Associate, AZ-104
- Microsoft 365 Administrator, MS-102
- Security Operations Analyst, SC-200
- Azure Security Engineer, AZ-500
- Endpoint Administrator, MD-102
Hands-on experience is more important than certifications alone.
What we are looking for
We are looking for someone who is practical, reliable, and hands-on. You should be comfortable switching between Azure troubleshooting, Microsoft 365 support, customer communication, and operational documentation.
You should enjoy solving problems, learning new Microsoft cloud technologies, and helping customers keep their environments stable, secure, and well-managed.
Why join AccessOrange?
- Work with Microsoft cloud technologies across Azure, Microsoft 365, security, and managed services.
- Join a growing regional Microsoft-focused cloud solutions provider.
- Be part of a small team where your work has direct impact.
- Help build and improve our Azure Managed Services and security monitoring practice.
- Work with customers across different industries and countries.
How to apply
- Please send your CV and a short introduction explaining your experience with Azure, Microsoft 365, and customer support.
Pay: $1,922.89 - $8,483.03 per month
Benefits:
- Professional development
- Work from home
Experience:
- Azure: 2 years (Preferred)
- Microsoft 365: 2 years (Preferred)
License/Certification:
- Work Permit to work in Singapore? (Required)
Work Location: Hybrid remote in Singapore 308900