Job Purpose: The Design Center Lead oversees the showroom experience from consultative sales through post-installation follow-up, guiding clients through product selection, scheduling measures, preparing quotes, managing projects in Microsoft Dynamics CRM/POS, processing payments, and coordinating deliveries to ensure each job is completed and closed. This role also maintains showroom readiness, receives shipments (forklift training provided), supports walk-ins and events, collaborates on home shows and marketing efforts, and provides team coverage to ensure a consistent five-star experience. Ideal candidates bring retail, design, or home improvement experience, thrive in a high-touch, tech-enabled environment, and are committed to our mission: Working Toward the Day Every Child is Home.
Reasonable Accommodations Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Therefore, reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
Essential Functions:
Sales & Client Experience
- Welcome clients and guide selections in the showroom, ensuring color approvals and accurate order details.
- Create and manage quotes and sales orders in Microsoft Dynamics POS/CRM.
- Obtain deposits, verify pricing accuracy, and convert quotes to sales orders.
- Coordinate with corporate for dye lot verification and ensure product is sequestered when required.
- Schedule in-home measures, communicate service timelines, and maintain 5-star client satisfaction from quotes through project completion.
Contractor & Turnkey Coordination
- Obtain and confirm contractor installation quotes and costs.
- Manage turnkey project pricing, quoting, and sales order conversion.
- Coordinate delivery schedules with contractors and ensure final 50% payments are collected prior to installation.
- Communicate clearly with all parties to ensure smooth field execution.
Delivery Planning & Communication
- Confirm delivery details and point of contact for each job site.
- Coordinate outbound deliveries, inbound freight, and third-party services.
- Verify payment before release, schedule delivery personnel, and ensure accurate labeling for multi-stop deliveries.
- Maintain proof of delivery and ensure customer preferences (e.g., garage entry, site handling) are followed.
- Support showroom events, home/trade shows with the marketing and sales team
- Assist with event setup, lead capture, and follow-up processes
Warehouse, Receiving & Inventory Management
- Receive and verify inbound shipments, update quantities in the system.
- Ensure related installation materials (adhesives, underlayment, trims) are received and accounted for.
- Maintain inventory accuracy through regular counts and biannual audits.
- Coordinate outbound freight, schedule FedEx pickups, and manage claims with the freight department.
- Keep warehouse organized, clean, and compliant with safety standards.
Operational Tracking & Payment Management
- Monitor delayed or open order lines, internal transfers, and delivery queues.
- Track inbound/outbound shipments and maintain the delivery calendar.
- Manage deposits, prepaid invoices, and AR for turnkey projects.
- Ensure all jobs are fully paid and closed out in CRM.
Showroom & Customer Experience
- Maintain a clean, organized showroom and sample inventory.
- Facilitate design consultations and deliver/deliver sample requests.
- Gather customer reviews and support showroom marketing initiatives.
- Manage swag, marketing collateral, and ensure consistent staffing coverage.
- Partner with marketing on events, home shows, and local builder/designer outreach.
Facilities & Safety Oversight
- Oversee daily facility upkeep, including parking lot and warehouse cleanliness.
- Maintain forklift safety and maintenance logs.
- Coordinate local fire inspections, security systems, and supply ordering (Uline, cleaning, office).
Position Qualifications: (Competency Statements)
- Strategic Thinking - Ability to develop and execute long-term plans that align with business goals.
- Relationship Management – Developing partnership programs and ensuring dealer satisfaction.
- Conflict Resolution - Ability to deal with others in an antagonistic situation.
- Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
- Communication - Ability to communicate effectively using the written and spoken word.
- Relationship Building - Ability to effectively build relationships with customers and co-workers.
- Ambition - The drive to achieve personal advancement.
- Presentation Skills - Ability to effectively present information publicly.