Microsoft Dynamics 365 Functional Consultant

About the job Microsoft Dynamics 365 Functional Consultant

We are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role:

• RFQ Opportunity
• 1-2 months Contract
• Melbourne based
• Hybrid

Role Overview

The Microsoft Dynamics 365 Functional Consultant will provide specialist functional analysis, configuration, and business process advisory services to support the successful delivery of medium to large-scale Microsoft Dynamics 365 implementations.

The role focuses on translating business needs into high-quality functional solutions, working closely with business stakeholders, technical teams, and project delivery partners within an Agile Scrum environment. The consultant will contribute across the full delivery lifecycle, from discovery and requirements definition through configuration, testing, and user acceptance.

Key Responsibilities

Functional Analysis & Requirements Management

• Provide end-to-end functional analysis services, including requirements elicitation, analysis, validation, and traceability.
• Capture and document business requirements using user stories, personas, process maps, wireframes, and screen mock-ups.
• Translate business requirements into clear functional designs aligned with Microsoft Dynamics 365 platform capabilities and constraints.

Microsoft Dynamics 365 Configuration

• Configure and support Microsoft Dynamics 365 solutions, including:
• • Customer Service
  • Power Pages
  • Configuration of Forms, Business Process Flows, and Business Rules
• Support functional design decisions to ensure optimal use of out-of-the-box functionality and minimal customisation where possible.
• Collaborate with technical teams to support integrations and enhancements.

Agile Delivery & Scrum Participation

• Work effectively within Agile Scrum delivery frameworks.
• Actively contribute to:
• • Sprint planning
  • Backlog grooming and prioritisation
  • Effort estimation and refinement activities
• Support iterative delivery, continuous improvement, and incremental value realisation.

Business Process Re-engineering

• Analyse existing (as-is) business processes and design optimised (to-be) processes.
• Lead and contribute to business process re-engineering activities to drive innovation, efficiency, and improved customer outcomes.
• Identify opportunities to improve service delivery using Dynamics 365 capabilities.

Stakeholder Engagement & Workshops

• Work directly with end-users, business representatives, and technical teams to achieve agreed outcomes.
• Plan and facilitate workshops, showcases, and design sessions, including sessions with senior stakeholders.
• Present functional designs, prototypes, and solution options in a clear, engaging manner.

Testing & User Acceptance

• Support and coordinate User Acceptance Testing (UAT) activities.
• Assist business users during testing, defect triage, and validation of functional outcomes.
• Ensure solutions meet agreed business requirements prior to production release.

Documentation & Delivery Artefacts

• Produce and maintain high-quality project documentation, including:
• • Business requirements documentation
  • Functional design specifications
  • User stories and acceptance criteria
  • Process maps and configuration documentation
• Ensure documentation is clear, accurate, and fit for purpose across delivery and operational phases.

Mandatory Experience & Skills

The role must meet the following mandatory criteria:

• 5+ years experience providing functional analysis services
• 3+ years experience delivering medium to large-scale Microsoft Dynamics 365 implementations, with strong understanding of platform capabilities and limitations
• 2+ years experience working in Agile Scrum environments, including planning, backlog grooming, and estimation
• Demonstrated hands-on experience configuring:
• • Dynamics 365 Customer Service
  • Power Pages
  • Forms, Business Process Flows, and Business Rules

Advanced Capability Requirements

• Advanced skills in requirements documentation and functional design, including user stories, wireframes, and screen mock-ups
• Proven experience in business process re-engineering and driving innovative customer outcomes
• Strong stakeholder engagement skills, including:
• • Working directly with business and technical teams
  • Leading workshops and showcases with senior stakeholders

Desirable Experience

• Experience working with Microsoft Azure environments
• Experience using Microsoft DevOps (Azure DevOps)
• Experience delivering solutions within the health sector

Key Attributes

• Strong analytical and problem-solving skills
• Excellent communication and facilitation abilities
• Customer-focused and outcomes-driven
• Able to operate confidently across both business and technical audiences

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• • • We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
    • We offer tailored career paths across our global organization to support your professional and personal growth.
    • Our customers trust us. We have an excellent reputation across the region and globally.
    • Best in class reward and recognition programs flexible work, volunteering leave and more.
    • We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Applicants who identify as transgender or gender diverse can contact [email protected] for a copy of our Frequently Asked Questions to assist with the recruitment journey. For all other general inquiries, please contact [email protected]

If you dont tick every box in this job description, please dont rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email [email protected].

Search Firm Representatives Please Read Carefully

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

For Security Cleared Roles - PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum Baseline Australian Federal Government Security Clearance. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT)