Dynamics Systems Administrator (FTC 12 months)

Job Advert

The opportunity

We’re looking for an experienced and proactive Dynamics Systems Administrator to join us on a 12-month fixed term contract. In this role, you’ll ensure our digital infrastructure is secure, high-performing and aligned with our mission. You’ll champion data quality and service excellence, working with suppliers and teams to resolve issues and unlock efficiencies. With a sharp eye for innovation, you’ll identify opportunities to evolve our systems—translating needs into smart, scalable solutions that drive insight and impact. You’ll foster a tech-first culture, empowering colleagues through training and tools like automation and AI and maintain a dynamic knowledge base that supports resilience and growth.

We have offices in London and Telford, we are open to this role being based in one of these locations or carried out remotely.

Key Responsibilities:

• Systems Management and Support
  • Maintain and monitor systems security, availability and performance
  • Monitor data quality across all databases and touchpoints, including sync and refresh processes
  • Manage and resolve problems and service requests within agreed service levels Work with key suppliers to deliver exceptional service according to defined levels
• Systems Evolution and Enhancement
  • Identify opportunities for change to meet organisational goals and build business cases that reflect value and ROI
  • Translate requirements to technical solutions
  • Work across all teams to identify and define business critical reporting Interrogate data to create meaningful insights which drive operational, management and board level decision making
• Tech Champion
  • Build a tech-first culture with skilled and confident users
  • Empower teams to identify inefficiencies and work with them to convert to opportunities, particularly with automation and AI tools such as Copilot
  • Deliver internal training to upskill teams and cascade knowledge, building our resilience
  • Maintain an accessible and dynamic knowledge base

To succeed in this role, you will be able to demonstrate:

Skills and knowledge

• Hands-on skills with Dynamics 365 Customer Engagement/Sales, and ideally Customer Service and Omnichannel
• Comfortable working with Power Platform environments and Dynamics Dataverse
• Sound knowledge of ERP systems, ideally Dynamics Nav/Business Central
• Skilled in managing testing, wave release cycles and deployments
• Demonstrable skills in data analysis, visualisation and BI reporting
• Good current understanding of data compliance, privacy and protection
• Innovative and skilled at looking for solutions and opportunities
• Ability to communicate complex or technical ideas simply and effectively
• Ability to prioritise workload, work under pressure and meet deadlines
• Aligned with IKD values of kindness, togetherness, integrity, and innovation
• Demonstrable interest in the charity sector, corporate responsibility, social enterprise and In Kind Direct’s area of work

To succeed in this role, you will be able to demonstrate:

Skills and knowledge

• Hands-on skills with Dynamics 365 Customer Engagement/Sales, and ideally Customer Service and Omnichannel
• Comfortable working with Power Platform environments and Dynamics Dataverse
• Sound knowledge of ERP systems, ideally Dynamics Nav/Business Central
• Skilled in managing testing, wave release cycles and deployments
• Demonstrable skills in data analysis, visualisation and BI reporting
• Good current understanding of data compliance, privacy and protection
• Innovative and skilled at looking for solutions and opportunities
• Ability to communicate complex or technical ideas simply and effectively
• Ability to prioritise workload, work under pressure and meet deadlines
• Aligned with IKD values of kindness, togetherness, integrity, and innovation
• Demonstrable interest in the charity sector, corporate responsibility, social enterprise and In Kind Direct’s area of work

Relevant experience

Essential

• Working with integrated business critical systems, including MS Dynamics 365
• Managing Microsoft/CoPilot 365 and Azure AD environments
• Managing support and change requests
• Managing third party suppliers and vendors
• Being an approachable collaborator at all levels of an organisation

Desirable

• Understanding of e-commerce platforms, ideally Magento
• Working with BI and analytical tools such as Power BI, Jet reports, Quicksight, Tableau
• Working with AWS EC2
• Working in the not-for-profit sector

Why In Kind Direct?

As well as having the chance to work in a charity that helps thousands of people each year, our team benefits include volunteering days, 28 days holiday each year including 3 days between Christmas and New Year, excluding public holidays), an interest-free travel loan, and a generous pension scheme entitlement. We are an equal opportunity employer and support our team to succeed in their roles through training, adaptations, flexibility in working, access to our Employee Assistance Platform, and a range of policies to support people in their personal, family and care responsibilities.

We are an accredited Great Place to Work – and have additionally been recognised as a Great Place to Work amongst small Charities and a Great Place to work for Women.

We seek to challenge discrimination and are committed to our values of kindness, togetherness, integrity, and innovation. We are on an organisational journey to achieving our EDI vision and welcome any questions about our progress and aspirations.

We especially welcome applications from anyone with lived experience of being on a low income or working with smaller charitable organisations.

We will meet all reasonable expenses that will support anyone invited to interview to be able to participate.

If there's anything such as a disability or other circumstance that might affect your ability to take part in any stage of the application or interview process, please don’t hesitate to contact us at [email protected]. We’ll do our best to provide any support or adjustments you may need to take part fully and comfortably. Sharing this information will not affect your application in any way.